Customer Service
We encourage all our users to use the site facilities to track, edit and cancel orders before calling our customer service team.
Customer Service telephone number: 0844 800 9144, Available 8:30am-5:30 pm, Mon-Fri. Lines are often busy, so please be patient.
FAQ:
Returns:
Delivery:
Ordering:
I wish to return an item which is not desired, or I choose the wrong colour!
Please see terms of sale
Please see terms of sale
What is the returns address?
Remember to call customer services (0844 800 9144) first before returning any product, failure to do so will result in long wait times.
NurseryValue
Unit 3 Hill Farm Industrial Estate
Hill Farm Avenue
Leavesden
Herts
WD25 7SE
Spare parts are normally free if the product is still inside the guarantee period. However, you may be asked to provide evidence of a broken part.
Spare parts are available in the parts section of the website to those whose products are outside the guarantee period.
What delivery options do you provide?
You will be given a selction of premium and out of hours delivery options at checkout. However, these can not be guaranteed
Do you deliver outside the UK?
We only ship to the UK including Channel Islands. We also offer a chargable service to the Republic of Ireland.
What happens if im not home when they try to deliver?
The agreement with have with our courier states if you are not at home when the driver attempts to deliver, he will leave a card, and automatically attempt delivery the following day. If after the second day you are still not available, a second card will be left asking you to collect the item from the depot within 2 working days. If you fail to collect your item it will be shipped back to us and you may be charged for further deliveries, even if your original order was delivered free.
Can I have my order delivered to another address?
You will be given the option at checkout to change the delivery address of your order. However, please note doing so may delay your order while we do further security checks.
Is Saturday Delivery available?
You will be given a selction of premium and out of hours delivery options at checkout. However, these can not be guaranteed
I’ve tracked my order and its stating…
“Carded” Means the courier has attempted to delivery your parcel and has left a card.
“Misrouted” Means the courier have accidentally forwarded your parcel to the wrong depot. Delivery will be delayed a day.
“Can not find” Please contact customer services 0844 800 9144 so we can give the courier more precise delivery information.
“Rejected” Please contact customer services 0844 800 9144, it appears your parcel has been rejected at the destination. We may have got your address wrong.
What shipping service do you use?
We use a 24hour service, however depending on which service you use it may take up to 3 working days to dispatch.
Im trying leave a review but its not appearing!
All reviews have to go through a verification process which checks for consistency, we have governing control over your reviews and make sure any criticism is creative and not detrimental to the business.
How long will it take to process my order.
Orders are normally processed and dispatched next working day. However, increased seasonal traffic (like Holidays, Christmas and sales etc) may increase the processing time.
Can I place an order over the phone?
We have strict policies on not accepting card details over the phone. We are therefore an internet only means of sale. We are happy to talk you through the order process over the phone 0844 800 9144.
There are several methods. The easiest method to track your order is to find your dispatch email which will get sent to you after we have processed and dispatched your order. The email should contain a link with clickable URL which should take you to the tracking page.
Alternatively, if you created an account when your ordered. You can log into this and view your orders here.
Finally, if you haven’t received the email you can use the button at the top of the page and fill out a form which should be able to identify your order and take you to your tracking page.
What is your price match policy?
We do not have any Price matching policies.