Terms & Conditions
Terms and Conditions of Sale and Use
This website is operated by Petite Star On-Line Ltd, a company incorporated and registered in England and Wales with company number 07155313 whose registered office and trading address is at 1 Beauchamp Court, Victors Way, Barnet, Hertfordshire EN5 5TZ Petite Star On-Line Ltd’s VAT number is 988241184.
Petite Star On-Line Ltd, is not the seller of all of the products that you may purchase through this website. Contracts for the sale of products that you may purchase through this website will be with such entity from the list below as Petite Star On-Line Ltd may notify to you when it confirms that an order has been received from you. Sales of products through this website are subject to these terms and conditions of sale and use and your attention is drawn in particular to section 2 which contains important information regarding the sale of products.
Entities that sell products through this website are:
Petite Star On-Line Ltd – details as above.
Petite Star Nursery Ltd, a company incorporated and registered in England and Wales with company number 04500688 whose registered office and trading address is at 1 Beauchamp Court, Victors Way, Barnet, Hertfordshire EN5 5TZ. Petite Star Nursery Ltd’s VAT number is 802071969.
Petite Star Children’s Products Ltd, a company incorporated and registered in England and Wales with company number 07155290 whose registered office and trading address is at 1 Beauchamp Court, Victors Way, Barnet, Hertfordshire EN5 5TZ. Petite Star Children’s Products Ltd’s VAT number is 988134772.
It is important that you carefully read these terms and conditions of sale and use before you use this website or buy products through it. You should print a copy of these terms and conditions of sale and use for your future reference.
1: PETITE STAR ON-LINE LTD - Terms of website use
1.1 You may access most areas of the website without registering your details with Petite Star On-Line Ltd. Certain areas of the website are only open to you if you register. Each registration is for a single user only. Petite Star On-Line Ltd does not permit you to share your user name and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you.
1.2 By accessing any part of the website, you shall be deemed to have accepted these terms and conditions of sale and use in full. If you do not accept these terms and conditions in full, you should not use this website.
1.3 Petite Star On-Line Ltd may revise these terms and conditions of sale and use at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions legal notice may be superseded by expressly designated legal notices or terms located on particular pages of this website.
1.4 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by Petite Star On-Line Ltd or its licensors. “Petite Star” and “nurseryvalue.com” are registered trade marks of Petite Star On-Line Ltd or third parties.
1.5 While Petite Star On-Line Ltd endeavours to ensure that this website is normally available 24 hours a day, Petite Star On-Line Ltd shall not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Petite Star On-Line Ltd control.
1.6 Where you are required to provide information about yourself on this website you agree that such information will be true, accurate, current and complete.
You are responsible for anything, which you transmit or receive to, from or via or post on this website.
1.7 Petite Star On-Line Ltd does not control or screen the content of what is posted to, from or via this website by its members or third parties, and accordingly Petite Star On-Line Ltd does not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You are not permitted to use this website for any unlawful, defamatory, harmful or objectionable reason or purpose and, in particular, you are not permitted to transmit anything which, in Petite Star On-Line Ltd opinion, harms its business or offends other users.
1.8 Other than personally identifiable information, which is covered under our Privacy Policy any material you transmit or post to this website shall be considered non-confidential and non-proprietary. Petite Star On-Line Ltd shall have no obligations with respect to such material. Petite Star On-Line Ltd and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
1.9.1 that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
1.9.2 for which you have not obtained all necessary licences and/or approvals; or
1.9.3 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
1.9.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
1.10 You are not permitted to do anything that may disrupt in any way the operation of this website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of this website and its services by any other user.
1.11 Petite Star On-Line Ltd shall fully co-operate with any law enforcement authorities or court order requesting or directing Petite Star On-Line Ltd to disclose the identity or locate anyone posting any material in breach of clause 1.9.
1.12 Petite Star On-Line Ltd does not monitor the contents of any forum but reserves the right to remove from this website any material at any time that it considers in breach of these terms and conditions of sale and use.
1.13 Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. Petite Star On-Line Ltd has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. Petite Star On-Line Ltd therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.
2: PETITE STAR BABY PRODUCTS LTD; PETITE STAR NURSERY LTD; PETITE STAR CHILDRENS PRODUCTS LTD (each a Trading Entity) - Terms of Sale
Ordering Process
2.1 By placing an order through this website, you warrant to the applicable Trading Entity that:
2.1.1 you are legally capable of entering into binding contracts; and
2.1.2 you are at least 18 years old.
2.2 After placing an order, you will receive an e-mail from Petite Star On-Line Ltd acknowledging that it has received your order and passed it on to the applicable Trading Entity. Petite Star On-Line Ltd will in that e-mail confirm the identity and address of the applicable Trading Entity. Please note that this does not mean that your order has been accepted by that Trading Entity. Your order constitutes an offer to the applicable Trading Entity to buy a product. All orders are subject to acceptance by such Trading Entity. Petite Star On-Line Ltd will confirm the relevant Trading Entity’s acceptance of your order by sending you an e-mail that confirms that the product has been dispatched (the Dispatch Confirmation). The contract between you and the Trading Entity (Contract) will only be formed when Petite Star On-Line Ltd sends you the Dispatch Confirmation. For the avoidance of doubt Petite Star On-Line Ltd is not a party to the Contract.
2.3 The Contract will relate only to those products whose dispatch is confirmed in the Dispatch Confirmation. The applicable Trading Entity will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.
2.4 You may cancel an order without charge at any time up until you receive a Dispatch Confirmation.
Price and Payment
2.5 The price of any products will be as quoted on this website from time to time, except in cases of obvious error. Prices include VAT but exclude delivery costs, which will be added to the total amount at the final stage of the check out process, before payment is made.
2.6 Prices are liable to change at any time, but changes will not affect orders for which a Dispatch Confirmation has been sent.
2.7 This website contains a large number of products and it is always possible that, despite best efforts, some of the products listed on this website may be incorrectly priced. Each Trading Entity will normally verify prices as part of its dispatch procedures so that, where a product's correct price is less than the price stated on this website, you will be charged the lower amount. If a product’s correct price is higher than the price stated on this website, the Trading Entity will normally, at its discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
2.8 No Trading Entity is under any obligation to provide the product to you at the incorrect (lower) price, even after sending a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
2.9 Payment for all products must be by credit or debit card.
Delivery
2.10 Each Trading Entity uses external reputable courier companies to deliver your purchases. Products are generally delivered to UK mainland destinations within 2-6 days from point of order depending on the delivery option you select, unless delivery would be made on a Saturday, Sunday or Bank Holiday, when delivery may be deferred to the next working day. Couriers work throughout the day, so your order may arrive at any time between the hours of 9:00am and 7.00pm, and will require a signature. Petite Star On-Line Ltd will inform you where possible if delivery will be delayed for any reason, including if there are exceptional circumstances.
2.11 Delivery to addresses outside of mainland UK may take up to 30 days longer than usual delivery times.
2.12 Please contact the customer service team (0844 800 9144 or info@nurseryvalue.com) any time between 9.30am and 4.30pm UK time, Monday to Friday (other than Bank Holidays and Christmas week)if you are unsure about delivery details or if there is a delay in the delivery of your goods.
Cancellation and Returns
Both new and reworked products are available through this website.
2.13 In respect of new products each Trading Entity operates a no-quibbles cancellation policy under which you may cancel a Contract and return any product to the applicable Trading Entity within 28 days of the day you received the products.
2.14 In respect of reworked products you may cancel a Contract at any time within 7 working days, beginning on the day after you received the products.
2.15 To cancel a Contract, you must inform the applicable Trading Entity in writing. You must also return the products to the applicable Trading Entity immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, the applicable Trading Entity may have a right of action against you for compensation.
2.16 Further details as to how to exercise your right of cancellation will be provided in the Dispatch Confirmation.
2.17 When you return a product to the applicable Trading Entity:
2.17.1 because you have cancelled the Contract under clause 2.13 or 2.14, the applicable Trading Entity will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, the applicable Trading Entity will refund the price of the product in full, including the cost of sending the product to you. However, you will be responsible for the cost of returning the product;
2.17.2 for any other reason (for instance, because you claim that the product is defective), the applicable Trading Entity will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. The applicable Trading Entity will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day it confirmed to you via e-mail that you were entitled to a refund for the defective product. The price of any product properly returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable cost incurred by you in returning the item, to a maximum of £10 against proof of receipt unless the applicable Trading Entity agrees with you in advance that it is appropriate for you to return the product by means costing in excess of such sum.
2.18 If a product returned under clause 2.17.2 is found not be defective the Trading Entity will notify you to discuss the return of the product to you, including cost. The Trading Entity will in such cases store the products for a maximum period of 28 days prior to destroying it unless you agree a longer period with such Trading Entity.
2.19 Refunds will generally be made to you using the same method originally used by you to pay for your purchase.
2.20 You are advised to obtain proof of posting in respect of any returned products.
3: General
3.1 Applicable laws require that some of the information or communications sent to you should be in writing. When using this website, you accept that communication with Petite Star On-Line Ltd and an applicable Trading Entity will be mainly electronic. Petite Star On-Line Ltd and any applicable Trading Entity will contact you by e-mail or provide you with information by posting notices on this website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Petite Star On-Line Ltd or any applicable Trading Entity provides to you electronically comply with any legal requirement that such communications be in writing.
3.2 All notices given by you to Petite Star On-Line Ltd or an applicable Trading Entity may be given to Petite Star On-Line Ltd (for itself and for each Trading Entity) at info@nurseryvalue.com. Notices served by you will be deemed served on the date sent. Petite Star On-Line Ltd or an applicable Trading Entity may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 3.1. Notice will be deemed received and properly served on you immediately when posted on this website, 24 hours after an e-mail is sent, or 3 working days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
3.3 These website terms and conditions of sale and use and all Contracts for the purchase of products through this website, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law and shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.